terms & conditions

1. Agreement to Terms
By booking a service with Flawless Victory Mobile Detailing (“the Company”), the Client (“Customer”) acknowledges and agrees to the following Terms and Conditions. These Terms constitute a binding agreement between the Company and the Customer.

2. Appointments & Deposits
2.1. The Company may require a non-refundable deposit to secure a booking.
2.2. Deposits are non-refundable but may be applied to a rescheduled appointment if at least twenty-four (24) hours’ notice is provided.
2.3. Failure to provide sufficient notice, or failure to present the vehicle at the scheduled time, will result in forfeiture of the deposit.

3. Pricing & Additional Charges
3.1. Service pricing is based on vehicle size, type, and condition.
3.2. The Company reserves the right to adjust pricing in cases of excessive soiling, pet hair, biohazard materials, or other conditions requiring additional labor or materials.
3.3. All additional charges will be disclosed to the Customer before commencement of work.

4. Service Conditions
4.1. The Customer shall provide a safe, legal, and accessible location for services to be performed.
4.2. If required for the selected service, the Customer shall provide access to water and/or electricity unless the Company agrees to supply them.
4.3. The Company reserves the right to decline or terminate services if conditions are unsafe, unlawful, or unsuitable for detailing.

5. Vehicle Condition & Limitations of Service
5.1. The Company does not guarantee the removal of all stains, scratches, odors, or defects. Results may vary depending on the age and condition of the vehicle.
5.2. Paint correction, ceramic coating, and touch-up services are intended to improve appearance but may not restore factory condition.
5.3. Pre-existing damage, including but not limited to scratches, paint chips, cracks, dents, and worn finishes, will be documented prior to service.

6. Customer Responsibilities
6.1. The Customer shall remove all personal belongings, valuables, and sensitive items from the vehicle prior to service.
6.2. The Company shall not be held liable for loss, theft, or damage to personal items left in the vehicle.

7. Liability & Insurance
7.1. The Company is insured and will exercise due care during all services.
7.2. The Company shall not be liable for pre-existing damage, mechanical or electrical failures, or issues that manifest during or after service.
7.3. Any claims for damage allegedly caused by the Company must be reported within twenty-four (24) hours of service completion, accompanied by photographic evidence.

8. Weather & Scheduling
8.1. Services may be postponed or rescheduled due to adverse weather conditions or circumstances beyond the Company’s control.
8.2. Deposits will be honored for the rescheduled date.

9. Satisfaction Guarantee
9.1. The Company strives for customer satisfaction. If the Customer is dissatisfied with any aspect of the service, the Customer must notify the Company within twenty-four (24) hours of completion.
9.2. The Company reserves the right to attempt to remedy the issue before any refunds or adjustments are considered.

10. Payment Terms
10.1. Payment in full is due upon completion of services, unless otherwise agreed in writing.
10.2. Accepted forms of payment include cash, credit/debit card, or approved digital transfer.
10.3. Failure to remit payment constitutes a breach of contract and may result in legal action or collection proceedings.

11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the state in which the services are performed.

12. Severability
If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall remain in full force and effect.

13. Entire Agreement
These Terms, along with any invoice, estimate, or written service agreement, constitute the entire agreement between the Company and the Customer. No verbal statements or prior agreements shall override these Terms.